IT Services and Information Security Management.
IT Services Management is expected to improve IT performance and reduce costs; we take a step ahead; we help you to implement the best practices effortlessly and at realistic costs. ITIL approach and framework is a customary part of our IT Services.
Our ITSM specialists provide solutions through consulting, assessment, and process design. In addition to drawing up procedures and documentation, they will conduct a rigorous audit. The IT services management will power your IT infrastructure to deliver your business goals. It is not only the reduction in cost per PC (which will be a demonstrable outcome, when we provide ITSM services,) there is a more significant advantage. To quote from “Six IT Decisions” by Ross and Weill, “companies that manage their IT investments most successfully generate returns that are as much as 40% higher than those of their competitors.”
Yes, we find the challenges and results exciting. Here is how we engage in ITSM consulting.
IT Infrastructure Management:
You may be a software product developer or an outsourcing company; before embarking on a new project, you need to ascertain whether existing infrastructure can meet the requirements. Our Technology Management services team will assess your servers, networks, and computers. The Impact Analysis will outline both sustenance strategy and deployment strategy for you. The assessment leads to aligning the IT infrastructure with the business goals.
In simpler terms, it means this; the study determines whether you are making the best use of existing infrastructure and whether you need additional facilities to support future expansion.
Substantial cost savings can result from Technology Management services; this has been repeatedly proved by Indmax IT Services Teams.
Service Delivery Management:
Time perhaps is the scarcest element when it comes to software product development. A mature Transition management can solve the issue.
Service Level Agreements flow into operation level agreements and Change management plans have to be defined, Risk Management has to assess and protect against cost-over runs and other pitfalls; the list is endless. And, rather too soon, it is time for the Performance Review; determining whether the product has met customer acceptance. The management wants to know whether it is generating the estimated revenues.
Indmax IT Services professionals come with necessary collective experience and cumulative knowledge to handle the entire service delivery management, seamlessly for you. Precise SLAs and unambiguous OLAs, ensure that both client and the outsourcing provider have exceptional clarity on the objectives, costs, and project schedules.
Our ITSM teams handle major or minor migrations with exceptional maturity.
Financial/Contract Management:
IT services can and do save costs of software development and outsourcing; in many cases by as much as 20 to 40%. Objective performance review can and does induce much higher quality standards. The technique lies in successful financial and contract management. Indmax IT services teams arrange for invoice verification and carry out service consumption analysis; this enforces strict compliance with the service level agreements and OLAs.
Our Contract management ensures that all the key performance indicators have been fulfilled. And, through close contract change administration, we appraise invoices and SLAs; and certify approved deviations, if any.
As the third party coordinators, our IT services bring in the much-needed fidelity to the financial transactions.
Relationship Management:
Our IT Services adopt the real spirit of COBIT approach throughout the project and generate effective GAP analysis. The IT governance adopts organization-oriented approach and control. We engender high-level customer satisfaction through proper issue management, and effective governance.
Our resources improve their knowledge and skills on a continuous basis. For instance, the latest changes or improvements in ITIL and implementation methodology are discussed and included in the daily practice. The talent team has advanced knowledge and experience in ISO 20000. This helps you to meet quality standards.
IT Security Management:
Information Technology is now an all-pervading force; it is the ‘brain’ of all the successful organizations. Information safety is so crucial that it is discussed even at board meetings. Information security management goes beyond fighting off some virus. Your production runs on it, your design processes depend on it; your financial dealings hinge upon it, and importantly, your end-customer transactions rely upon it.
Importance of ITSM has prompted formation of a separate quality standard: ISO 27001 (BS 7799.)
When you outsource a process or service, both the provider and you are sharing information. How firmly and cautiously you protect information, depends on robust information security management.
Indmax IT Security Management is the right choice that protects all the parties.
Contact Indmax: where, Quality is the basic algorithm.
